It should have been simple. My daughter and I wanted to separate our joint Telus mobility accounts so her bill would come to her directly. The obvious thing, we thought, was to visit a Telus store and have an representative with a few key strokes do it. Whoa, Nellie. Don't get ahead of yourselves. This is 2016. The Telus Store is busy and the representatives were all with clients. Could we wait five minutes? Of course, we could. O, it'll be more like 20. We were directed to their comfortable waiting area. And waited. It was the 15 minutes BUT then the good news. We could phone *611 and separate the accounts ourselves. Each of us would have to phone and confirm that's what we wanted done. Ever called Telus???
"All of our service representatives are currently serving clients. Your call is important....blah, blah." or words to that effect.
I said, because I AM a grumpy old senior, "And then we'll be waiting ..."
The perky young man said, with great enthusiasm for this innovation, "But we have a call back service if you leave your number." Great. One step above holding the phone to your ear and enjoying the music they've selected for your listening pleasure.
Then he quickly mentioned the $35 fee for us calling, waiting and finally getting some sort of service, which we would mainly provide ourselves. So there goes a half hour of the dwindling number of half hours I have left. We left the store, grumbling about modern corporate giants and the diminishing customer service.
Welcome to modern technology. Welcome to convenience. I can't wait to fill out the on-line survey to convey my total satisfaction with my Telus experience.
Yes, I'm of a certain age but I'm pretty spry and like to think still smart enough.