I have a message for big corporations with crappy customer service. There are a lot of us "Boomers" out here. Not seniors (though many of us are) but people with experience and time. I don't know how people with jobs manage to bank, get insurance, buy a house, or buy a vehicle. It's like companies want to make the experience as awful as they can.
A month or so ago, I had this exchange with an insurance (agent? representative, dogsbody?) Big Motors (obviously a pseudonym) needed a statement of my entire insurance coverage as well as a pink card. I emailed my insurance company and phoned as well. I was assured by email and over the phone that my request had already been looked after. The email didn't go through. Another phone call. "Yes, everything was done, for sure."
Imagine my "joy" when Steve from Big Motors couldn't accept it because there was an error in the lien adders in the coverage. A new email needed to be sent with the corrected information. Steve had talked to the insurance provider but of course, nothing could be changed without my say-so. Another phone call- I got a little rough (okay, rude) with Hilary at the insurance company. She said, "Email isn't a good way to get things done." What!!!??? Part of the delightful phone message as you wait on hold, suggests emailing or the chatline.
I said, "I did phone." And in my velvety, dulcet teacher voice, honed over 33 years, I explained how I had emailed and phoned and still hadn't had satisfaction. Then the email with corrected lien adders finally got to Steve.
He emailed back and I could hear the admiration, "You sure get things done quickly."
The moral:(if there is one.) Don't mess with seniors. We aren't all senile AND we have the time to wait the elevator music out and get to an agent. When we do get through, it won't be pretty.
Yes, I'm of a certain age but I'm pretty spry and like to think still smart enough.